Taking Orders
Objectives :
- Phrases for taking orders accurately and efficiently
- Handle special requests and dietary restrictions
- Effectively take orders from different types of customers
Activities :
- Brainstorming on dietary restrictions
- Vocabulary : dietary restrictions
- Conversation practice: Handling special requests from guests with special dietary requirements (video)
- Listening : taking orders from different types of customers
Final task :
Roleplay exercises for taking orders from different types of customers.
Conversation practice :
Conversation Between a Waiter and a Vegetarian Customer
Setting the Scene: The restaurant is bustling with activity, the aroma of freshly baked pizzas wafting through the air. The customer, a vegetarian, sits at a cozy table, perusing the menu while waiting for the waiter to arrive.
Waiter: Good evening! Welcome to our pizzeria. Can I start you off with something to drink?
Customer: Hi there! Yes, I’d like a glass of water, please. And I’m ready to order my pizza.
Waiter: Great! What kind of pizza would you like?
Customer: I’d like a vegetarian pizza, but with extra cheese. No onions or beef, please.
Waiter: Absolutely! So that’s a vegetarian pizza with extra cheese, no onions, and no beef. Would you like any specific vegetables on it?
Customer: Yes! Please add bell peppers and mushrooms. And could you also include some eggs in it?
Waiter: Eggs on your pizza? That sounds delicious! We can definitely do that. Just to confirm: that’s a vegetarian pizza with extra cheese, bell peppers, mushrooms, and eggs—no onions or beef.
Customer: Exactly! That sounds perfect.
Waiter: Excellent choice! Would you be interested in pairing that with a nice red wine? It complements the flavors of the cheese and vegetables beautifully.
Customer: You know what? That sounds great! What red wine do you recommend?
Waiter: I recommend our house Merlot; it’s smooth and has fruity notes that go well with your pizza. Would you like me to bring you a glass?
Customer: Yes, please! A glass of Merlot would be wonderful.
Waiter: Perfect! So just to recap: one vegetarian pizza with extra cheese, bell peppers, mushrooms, and eggs—no onions or beef—and one glass of Merlot. Is there anything else I can get for you?
Customer: No, that will be all for now. Thank you!
Waiter: You’re welcome! I’ll get that order started right away. Enjoy your meal!
Listening practice :